Shipping & Returns

Clear information on when your order ships and how to get help if a DVD has a problem.

  • Processing: 1–7 business days, excluding weekends and holidays.

  • Delivery: Additional to processing time; timing depends on the destination.

  • Disc problems: Contact us within 10 days of delivery for a replacement.

Processing and tracking

Our DVDs are made to order. After payment is received, orders normally ship within 1–7 business days, excluding weekends and holidays. This is the time needed to prepare and dispatch the order, not the delivery time.

Orders received after 7 p.m. Central Time, on weekends or on holidays are recorded as received the next business day.

Check the email address used for your order for shipping and tracking updates, including your spam folder. Tracking may take time to show the carrier’s first scan.

If more than seven business days have passed without a dispatch update, contact Cinema Kung Fu with your order number.

Shipping costs

U.S. standard shipping: $5.25 for the first item, plus $1.50 for each additional item.

  • 1 item: $5.25 shipping.

  • 2 items: $6.75 shipping.

  • 3 items: $8.25 shipping.

Each product quantity counts as one item. A multi-disc set sold as one product counts as one item, not one item per disc.

U.S. standard shipping covers the 50 U.S. states, Washington, D.C., and U.S. military addresses. Shipping to U.S. territories is not currently configured.

International rates and destinations

All shipping prices below are in U.S. dollars. Each product quantity counts as one item, including a multi-disc set sold as one product.

Canada and Mexico 1st Class International Mail: $10.95 per order plus $2.50 per item. That is $13.45 for the first item, plus $2.50 for each additional item. All Canadian provinces and territories are included.

USPS 1st Class International Mail: $12.95 per order plus $2.00 per item. That is $14.95 for the first item, plus $2.00 for each additional item, to the following destinations:

Australia, Austria, Belgium, China, Denmark, Finland, France, Germany, Greece, Hong Kong SAR China, India, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates and United Kingdom.

All listed states, provinces and regions within these destinations are included. There is no additional handling markup. International shipping is limited to the destinations listed here.

International delivery

Allow approximately 3–6 weeks from when your order leaves the USPS International Sort Facility for international delivery, depending on the destination, postal service and customs. This estimate is additional to the 1–7-business-day processing time and is not a guaranteed arrival date.

Tracking may pause after a parcel leaves the United States until the destination’s postal service supplies its next scan. Contact us if you need help checking an order.

DVD replacements

If a DVD is defective, has playback problems or is the wrong title, contact us within 10 days of delivery. We will arrange a replacement. Defective DVDs do not need to be returned.

How to request a replacement

Use our contact form. Include:

  • Your order number and the email address used for the order.

  • The DVD title and a description of the problem.

  • Your player model, if the issue is playback and you have that information.

We usually reply within 24–72 hours.

Other returns

Other returns are not accepted. The resolution for an eligible DVD problem is a replacement. See our replacement policy for a quick reference.

Before ordering, check the DVD’s format, audio, subtitles, runtime and picture notes. Read About Our DVDs for DVD-R and NTSC playback requirements, and ask us about any important detail that is not confirmed.